Efficiency Meets Accuracy: ASSI’s Next‑Generation Collision Reporting Kiosk

For years, insureds visiting a Collision Reporting Centre (CRC) had two options:

1. A traditional interview-style report completed with the assistance of a counsellor.
2. A self-assisted kiosk experience for those who preferred a more independent reporting process.

With ASSI’s latest technology upgrade, the self-service option is now more intuitive, more accurate, and more user-friendly than ever before.

Guided Verification with Independent Completion

The reporting process begins with verification, where an ASSI Counsellor confirms essential information, including:

• Insurance policy details
• Driver’s licence information
• Vehicle ownership documents

Once verification is complete, insureds can independently complete their collision report using the kiosk. Counsellors remain available throughout the process to provide assistance and answer questions whenever needed.

This hybrid approach creates the ideal balance between support and autonomy, allowing insureds to complete their reports efficiently while maintaining the accuracy and reliability insurers expect.

The Game Changer: Automated Collision Diagrams

One of the most significant enhancements to the upgraded kiosk is the elimination of hand-drawn digital collision diagrams, a step that has historically led to confusion, inconsistencies, and inaccuracies.

Instead, the system now automatically generates a professional collision diagram.

How It Works

• Users answer a series of guided questions about the collision.
• The system plots the collision location on a map.
• Vehicle positions are automatically generated based on the insured’s responses.
• A clear, professional collision diagram is created in real time.

The result is a more accurate visual representation of the collision that supports faster and more effective claims handling.

Why This Matters

For Insureds

• Faster and smoother reporting experience
• No need to draw complex collision diagrams
• Reduced stress during an already difficult situation
• Greater confidence that information has been accurately captured

For Insurance Adjusters

• Cleaner and more consistent reports
• Accurate visuals that reduce guesswork
• Improved efficiency during claims review
• Fewer follow-up requests for clarification

Commitment to Innovation and Reliability

As customer expectations continue to evolve, ASSI remains committed to investing in technology that strengthens and modernizes the collision reporting experience.

The enhanced self-service kiosk improves accessibility, convenience, and reporting accuracy while maintaining the verification standards that police services and insurers rely on.

“This technology is about meeting people where they are. When someone has just been in a collision, they’re stressed and overwhelmed. Our enhanced kiosk makes the process more intuitive, more accurate, and more user friendly. It’s a smarter experience for insureds and a stronger reporting tool for insurers.”

Jacqueline Massi, Chief Operating Officer, Accident Support Services International Ltd.

ASSI remains dedicated to supporting communities, police partners, and insurance professionals through innovative solutions that modernize and elevate the reporting process.

The latest enhancement introduces a true hybrid reporting model, one that still requires drivers to attend a Collision Reporting Centre to verify the legitimacy of a collision while significantly improving the reporting experience. By combining in-person verification with self-service technology, reporting times can be reduced by up to 40% while maintaining the integrity and accuracy of the reporting process.

To learn more about ASSI’s latest innovation in collision reporting, visit:

www.reportacollision.com
http://www.reportacollision.com/