We are a privately-owned company, operating Collision Reporting Centres and is the creator of a Microsoft Award Winning Collision Reporting & Occurrence Management System.
In October of 1994 the way that collisions were investigated was forever changed, with the grand opening of Accident Support Services International Ltd. (ASSI) first Collision Reporting Centre (CRC) located in Toronto, Ontario.
In 1992, Police Services throughout Ontario realized it was no longer feasible to send police to investigate every property damage collision. Citizens were waiting for hours at the side of the road for collision reports to be completed by attending officers, causing congestion and a visual distractions, leading to an increase in secondary collisions. The Government gave Police Services approval to no longer investigate property damage collisions (where there is only damage to vehicles and no damage to private property or injuries). The Insurance Industry was alarmed by this change and predicted that insurance fraud would run rampant without police involvement or proof that a collision had even occurred. The Insurers lobbied diligently for an alternative solution.
Steve Sanderson, founder and President of Accident Support Services International Ltd. was from the automotive industry and was aware of the problems insurers would experience without collision reports; as well as the challenges police and government would face without the statistics for road safety. Mr. Sanderson worked with the Ministry of Transportation, police, and insurers to come up with a solution. The answer was a centralized facility to report collisions to both the police and insurance, assisted by customer service personnel.
Within one year after the pilot project began, one CRC turned into three. The results of the first year that the initial three CRCs were in operation allowed for $5 million dollars in officer time and associated costs to be reallocated to other higher priorities. It was realized that there was no returning to the old system of officers investigating every property damage collision.
Collision statistics were preserved for all stakeholders, and a proven solution for alternative collision reporting was established.
Steve Sanderson is President and Founder of Accident Support Services International Ltd., which operates Collision Reporting Centers (CRCs) in partnership with Police and the Insurance industry. Starting with a single Reporting center in 1994, Steve has successfully developed the organization to cover 53 Police Jurisdictions, including 32 Collision Reporting centers in Ontario and Alberta. The Accident Support Services model for Collision Reporting centers is the benchmark for CRCs throughout North America.
Steve is also the visionary behind CROMS, the Microsoft and Insurance-canada Award Winning "Collision Reporting & Occurrence Management System."
Mr. Sanderson makes customer service and satisfaction a priority, ensuring efficient and effective management utilizing the age-old principles of honesty, integrity, attention to detail and hard work.
Mr. Sanderson has been awarded the Queen Elizabeth II Diamond Jubilee Medal presented by the Governor General of Canada for contributions to Canadian society. He participates in a number of Police and Insurance Associations.
Jacqueline Massi is a graduate of Dalhousie University, where she completed a Bachelor of Commerce Cooperative Program, with a Major in International Business. She also attended Queens University’s International Study Center in Sussex, UK, and completed her Masters in Project Management from York University in 2021. . Since joining ASSI in 2007 in a training and marketing capacity, Jacqueline has worked her way through the ranks to Manager of Operations and most recently to Director of Strategic Initiatives. Over the years, Jacqueline has been a part of countless projects, and initiatives; most notably she has facilitated many implementations of new collision reporting centres, and the development of policies, procedures, and training programs. Jacqueline has worked with the Police services on Analytics and Road Safety initiatives and obtained her Road Safety Professional certification in 2018. As Vice President of Operations, Jacqueline is responsible for the day-to-day operations of ASSI.
Joining our Management team in 2020 as Controller, Ivan brings with him over 20 years of experience in accounting and finance across a broad range of industries including media, manufacturing, and auto-collision. As a manager, he is keen on ingraining effective communication and efficient procedures across all the full scope of financial management.
In addition to bringing a robust analytical and financial skillset in routine accounting, forecasting, and strategic planning, Ivan is a dependable and approachable leader who is readily adaptable to new opportunities.
Ivan is fluent in 3 languages: English, Russian, and Ukrainian and he holds a Bachelor of Commerce from Ryerson University.
Harinder is a proven Technology Leader with 25+ years of work experience, in various sized organizations operating in manufacturing, distribution and service industries.
Harinder has successfully transformed and energized Information Technology by aligning IT with business goals & objectives, emerging technologies, and continuous process improvements.
Harinder has impeccable integrity, excellent communication and leadership skills, balance of drive, flexibility, consistency and can work closely with people of all different backgrounds and personalities.
Harinder holds a Bachelor of Science Degree, and Diplomas in Engineering, Management, Marketing Management and Technology Leadership, along with many certifications.
Victoria started her career with ASSI in 2014 working seasonally in our accounting department, then moved to our operations team in 2016, while she was attending university. In 2018, after Victoria graduated with Distinction from the University of Guelph earning an Honours Bachelor of Arts degree, and a Certificate in Business, she joined us full-time.
Most recently, Victoria completed a Certificate of Human Resources Management in February of 2022. In the last few years, Victoria has progressively taken on more responsibility in operations, in 2020, Victoria took over all our Human Resources functions where she established best practices for employee record keeping, recruitment, evaluations and employee engagement.
As our Process & Development Manager Victoria is responsible for leading many initiatives for continuous improvement, including our processes, procedures, and documentation.
Joining our team in 2023, Jordan has been working in Human Resources for over 7 years. Jordan received a Diploma in Human Resources Management from Georgian College, and a Diploma in Human Resources Management from McMaster University, and is currently preparing for his CHRP designation.
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