Report a Collision

Have You Been Involved in a Collision?

If you’ve been involved in a collision, please follow the process below.
Also check out the FAQ list for additional information.

Exchange Information

Citizens are asked to exchange information in accordance with applicable legislation with the other involved drivers. This generally includes Driver Name, Driver Address, Driver’s Licence, Driver’s Phone Number, Vehicle Licence Plate, Vehicle Owner Name, Vehicle Owner Address, Insurance Company and Policy Number.

If it is easier, take pictures of their documents (i.e. Driver’s Licence, Ownership, Insurance Slip) and of their Vehicle Licence Plate(s).

Call the Police

The 9-1-1 operator determines if police officers are required at the scene. In Ontario & Alberta, if you’ve been involved in a minor collision with a total combined value of $2,000 in damage, by law you have to file a collision report.

Police will typically investigate the collision at the scene when any of the following criteria applies:

  • Injury or fatality
  • Criminal Activity (examples include Impaired Driving, Stolen Vehicles, and Assault)
  • Federal, Provincial or Municipal Vehicles
  • Vehicles Transporting Dangerous Goods
  • Damage to Private, Municipal, or Highway Property
  • Bicycles or Pedestrians
  • Officer Discretion: If an officer attends the scene and determines the collision meets the criteria to go to a Collision Reporting Centre, they can direct citizens to the CRC. In that instance, citizens are legally obligated to attend the CRC

Note: Jurisdictional requirements do vary, and CRC brochure will provide a more specific list for individual jurisdictions.

Attend the Collision Reporting Centre

If directed to a CRC, you must report forthwith. In most jurisdictions, you will have up to 48 hours to report. The driver must report at the CRC in the jurisdiction the collision occurred with:

  1. The Vehicle involved in the collision
  2. Vehicle Ownership
  3. Proof of Insurance
  4. Driver’s Licence
  5. Information Exchanged with Other Driver(s)
  6. Witness Information (if applicable)
  7. Passenger(s) Information(if applicable)

Report the Collision

Once at the CRC, our professional and courteous employees will assist you through the reporting process. You will be requested to provide information related to your collision, and documentation including your driver’s licence, vehicle ownership, and insurance. During the process you will have the opportunity to provide a statement and complete a diagram of the collision.

Vehicles Photographed

At the CRC, all vehicles are photographed documenting the damage, to confirm collision details and help reduce fraudulent claims. A “Damage Reported to Police” sticker is applied to deter additional damage from being added to the vehicles.

If you took picture at the scene of the collision, they can be uploaded here.

Insurance Company Notified

To help speed up the claims process, the collision information is immediately made available to your participating insurance company through our secure portal (if you elect to report to your insurance company). Additionally, at the CRC telephones are available for you to contact your family, or to contact you your broker, or your insurance company to start your claim.

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