Have You Been Involved in a Collision?
If you’ve been involved in a collision, please follow the process below.
Also check out the FAQ list for additional information.
If you’ve been involved in a collision, please follow the process below.
Also check out the FAQ list for additional information.
Citizens are asked to exchange information with the other involved drivers (in accordance with applicable legislation). This generally includes Driver Name, Driver Address, Driver’s Licence, Driver’s Phone Number, Vehicle Licence Plate, Vehicle Owner Name, Vehicle Owner Address, Insurance Company and Policy Number.
If it is easier, take pictures of their documents (i.e. Driver’s Licence, Ownership, Insurance Slip) and of their Vehicle Licence Plate(s).
The 9-1-1 operator determines if police officers are required at the scene. In Ontario & Alberta, if you’ve been involved in a minor collision with a total combined value of $2,000 in damage, by law you have to file a collision report.
Police will typically investigate the collision at the scene when any of the following criteria applies:
Note: Jurisdictional requirements do vary, please contact the applicable CRC for a more specific list for individual jurisdictions.
If directed to a CRC, you must report forthwith. In most jurisdictions, you will have up to 48 hours to report. The driver must report at the CRC in the jurisdiction the collision occurred with:
Once at the CRC, our professional and courteous employees will assist you through the reporting process. You will be requested to provide information related to your collision, and documentation including your driver’s licence, vehicle ownership, and insurance. During the process you will have the opportunity to provide a statement and complete a diagram of the collision.
If you are a pedestrian or cyclist involved in a collision with the geographical boundaries of the Toronto Police Service (that was not investigated by an officer at the scene), you can begin your report online. Click here to begin.
If you are involved in motor vehicle collision, all drivers must attend a Collision Reporting Centre, visit our locations page.
At the CRC, all vehicles are photographed documenting the damage, to confirm collision details and help reduce fraudulent claims. A “Damage Reported to Police” sticker is applied to deter additional damage from being added to the vehicles.
If you took picture at the scene of the collision, they can be uploaded here.
To help speed up the claims process, the collision information is immediately made available to your participating insurance company through our secure portal (if you decide to report to your insurance company). Additionally, at the CRC telephones are available for you to contact your loved ones, or to contact you your broker, or your insurance company to start your claim.
Contact us today for more information on
becoming a member insurer or police partner!