Accident Support Services is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Our Mission
The mission of Accident Support Services International Ltd. and its related corporations is to provide superior customer service to the public, police partners, and insurance companies.
Our goal is to facilitate an active partnership between the police and insurers in post-accident care by providing knowledgeable advice and assistance to accident victims with empathy, integrity, and availability.
We will offer resources and facilities to assist the police in achievement of their commitment and mission.
We will represent all insurers equally with enthusiastic dedication, improved customer service, and road safety. A decrease in fraud or associated claim costs will be the measure of our success.
Our goal is excellence.
Our Commitment
In fulfilling our mission, Accident Support Services International Ltd. and its related corporations strive, at all times, to provide goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services, allowing them to benefit from the same services, in the same place, and in a similar way as other customers.
Feedback Process
The ultimate goal of Accident Support Services International Ltd. and its related corporations is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Accident Support Services provides goods and services to people with disabilities can be made by e-mail, phone, surveys, and verbally. All feedback will be directed to Vice President of Operations. Customers can expect to hear back in two (2) business days.
Complaints will be addressed according to complaint categories already established in our company’s complaint management procedures.
For feedback and inquires on our AODA policies and procedures, including if you would like to view the policy in a different formation, please email our Human Resources Manager at
Summary
In fulfilling our mission, Accident Support Services International Ltd. and its related corporations strive, at all times, to provide goods and services in a way that respects the dignity and independence of people with disabilities.